FAQs
FREQUENTLY ASKED QUESTIONS
How do I cancel?
In order to cancel your subscription, you’ll need to access your customer account, through your Shopify login. If you have not registered an account, you will need to create an account using the same email address used at checkout. There will be a Subscriptions tab within your customer account, click the Cancel link next to the subscription order.
How do I update my billing info?
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Do you ship outside of the US?
We currently do not ship outside of the US.
Do you offer refunds or accept returns?
Due to the nature of our products, we do not accept returns or offer refunds.
Help, I am having an issue with my box, who do I contact?
Please fill out the contact form and a member of our team will get back with you in 24-48 business hours, M-F.
If your box has been damaged during shipping, please send an email to info@officialboxowner.com along with a picture of the issue. All issues need to reported within 30 days of shipment.
Can I include a product in Official Box Owner™?
Our team is always on the lookout for new products to introduce to our subscribers! Please email info@OfficialBoxOwner.com with details about your product and a member of our team will get back with you between 1-3 business days.
I'm a blogger, can I review a box?
We love working with influencers and bloggers. Please send your EPK to info@OfficialBoxOwner.com. Feel free to include any additional information or references so that we may be learn about you and your platform.